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The
fifth edition of this best-selling book features:
- a
self assessment starter kit for those wishing to use the
EFQM European Excellence Model
- a
resource kit for facilitating workshops in your organisation
- practical
guidance on interpreting the latest EFQM Excellence Model
- benchmarking
data to allow you to compare your successes with world-class
performers
- four
influential case studies, demonstrating the benefits achieved
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