Project Best Practice
John Welch
42 Pages

This guide is of use to everyone involved in improvement teams, either as a project team leader, facilitator, team member, project owner or sponsor and also for managers and team leaders who want some tips, tools and ideas for effective teamwork. These include how to set up a project team to maximise the chances of success and how to get the best out of the team during the project.

Tools and Techniques for Innovation and Improvement
John Welch
50 Pages

The guide gives a simple explanation of a number of commonly used improvement and innovation tools and techniques; providing a clear description on how and when to use them.

Problem Solving
John Welch
46 Pages

This problem solving process provides a simple but systematic approach to identifying, analysing and implementing lasting solutions. Each of its steps begins with a clear objective and plan of action along wth useful tips to consider and hazards to avoid.

Process Improvement
John Welch
66 Pages

For process improvement to be successful you need to know where you are now in terms of efficiency and effectiveness and have a clear idea of what needs to be achieved by process improvement. This manual gives guidance on how to evaluate process performance and how to choose the vital few measures to monitor a process over time.

Benchmarking
John Welch
54 Pages

This new publication focuses on step by step advice on how to select benchmark partners and conduct exchanges successfully.