About us
Tony Wildman is an experienced executive with 30 years of managing internationally in sales, marketing and operations with expertise in performance management and organisational improvement. He has a proven track record in helping organisations, large and small, public and private, to objectively assess how they operate, prioritise what will most improve their efficiency and effectiveness (leading to cost reduction) and then deliver the required changes.
In 2003 Tony established his own company, now Phoenix Consulting (AoE) Ltd, as a principal and founding member of the “ BQC network”, to deliver these services to a number of clients, including TNT Express; Rolls-Royce; Renault; William Grants; Constructionskills; Bedford College and recently Dubai Properties. He has worked with clients throughout Central and Eastern Europe, S. Africa and the Middle East.
What we offer
Tony has the “experience of winners” in helping organisations get the most from using the Business Excellence Model, both as a personal practitioner with Texas Instruments (European Award winner) and with a vast number of other clients, many of whom have succeeded as Regional, National and European Award Winners and Finalists.
Tony’s vast experience helps the client’s BE manager to develop the right roadmap of internal use and external recognition for the Business Excellence Programme (including C2E, R4E and the Award submission themselves). He specialises in establishing management commitment to the use of the Business Excellence Model, delivering tailored training, facilitating self assessments to measure progress and prioritising findings into action plans to close the key excellence gaps.
He works with the organisation to prepare and write C2E, R4E and Award submissions and supports those to be interviewed to ‘be the best they can be’ during the Assessors site visit. He analyses the Assessor feedback to help build the improvement plan. His style is to build a very close working relationship with the BE manager so that he can take benefit from Tony’s experience but soon “fly solo” using proven techniques
For organisations not yet ready to embrace the Business Excellence Model, Tony draws on best practices, on which the Model is predicated, to support organisations achieve their objectives. These include; but are not limited to;
- Defining the organisation’s key processes in terms of strategic, supporting and customer facing sub processes. Utilising process management techniques to drive efficiency and effectiveness improvements resulting in significant productivity gains and breakthrough cost reduction.
- Best practices in HR activities, including performance management, communications, suggestion schemes, reward and recognition techniques, are applied to enable the organisation to get the best from their people. This is underpinned by the design and implementation of Employee Satisfaction Surveys and the review of the results, facilitated analysis and gap closing action plans.
- Establishing World class CRM systems, customer interaction matrixes
internal predictor measures and effective Customer feedback mechanisms, particularly Customer Surveys, with supported analysis and gap closing actions
- Building a best practice strategic planning and performance management process with challenging cascaded SMART objectives through agreed Critical Success Factors and Key Performance Indicators with an effective performance review system including the use of a Balanced Scorecard (if thought appropriate).
To contact us
Email: tony@bqc-network.com
Tel: + 44 (0) 7836 502824 or + 44 (0) 1234 210994