Developing "Public Sector Excellence" is one of the specialist functions that BQC has established at National, Central and Local Government levels. Working with all the UK's main Government Agencies and Departments, BQC has established a strong reputation for supporting clients in their application of the Excellence Model, developing corporate approaches to using self-assessment to drive strategies for improvement. We specialise in supporting organisations to develop "Integrated Peformance Management Strategies".

• UK Public Sector Benchmarking Project
• Business Excellence and Best Value in the UK
• Using the Excellence Model through a partnership arrangement, examples include:
  - The Employment Service Driver
  - Defence Logistics Organisation Driver Project
  
• Consultancy to Public Sector Organisations - Worldwide
• International Initiatives

Our performance and reputation for working in the public sector has led to BQC's selection as a preferred supplier of EFQM Excellence Model training and self assessment facilitation within Phase 3 of the UK Cabinet Office's Public Sector Benchmarking Project.

We offer:

In house full assessor training against the improved Model using a UK Public Sector Case Study.

Basic self assessment using The Business Driver. This is aimed at those starting the self assessment process. A perception based assessment designed to provide a "first cut" of strengths and areas for improvement, this approach delivers early results without committing huge amounts of resource.

Since the launch of the UK Government White Paper on "Best Value" BQC have worked closely with county, borough, district, metropolitan councils, police forces and education establishments, helping them to develop clear plans on how the EFQM Excellence Model can facilitate their management of the process of delivering "best value", using the "Best Value Driver" and "Scrutiny Driver". By building close working relationships with leaders in this field e.g. Middlesbrough Council, we can offer unique insights into "best practice" in this area.

The Employment Service has been using The E.S. Performance Driver as one of its assessment tools to deploy the Business Excellence Model as part of its Continuous Improvement Strategy, across the whole organisation.

Tailoring our publications, consultancy services and training materials to suit client needs is a particular strength and area of expertise for BQC.

Other examples of this type of development include work with the Inland Revenue, D.S.S and the Connexions Service.

One of the most recent drivers is the DLO (Defence) Driver which is used extensively across the DLO as an assessment and evaluation tool.

Linked Publication Snapshots (click):

Our main purpose is to support organisations to develop "integrated performance management strategies" thereby enabling organisations to fit together all the pieces of the performance and improvement jigsaw. If at the top of your organisation you are unable to see the "big picture" of your organisation’s performance and to understand it, then how do you expect your people to understand and to deliver improved performance?

To learn more on how BQC support may assist you to formulate and deploy relevant strategies, click here and tell us of your specific challenges.

BQC Performance Management have a track record in strategic partnerships with Governments across the World. For example, recent work has been with the Ministry of Education in Singapore where we have helped develop and deploy a self-assessment model and process for all primary and secondary schools and junior colleges. This process replaces the inspection process across schools, enabling empowered schools to manage their own performance. We provided consultancy support on the tailoring of training to suit the education environment, and trained over 600 supervisors, principals, vice principals, heads of department and external assessors to apply the process.

To learn more on BQC National/International Initiatives, click here and let us know of your specific interests.